Returning an Order (Netherlands)
Is the product you ordered not quite what you expected? That can always happen! At Gofatbike.nl, you have the option to return an order within 30 days of receiving the package, and the amount will be promptly refunded to your account. Return shipping costs are the buyer's responsibility. We only reimburse the cost of the item. You are responsible for the return shipment. Depending on the product, you can send it back to us via PostNL or a transport company. These costs vary per product.
Return Procedure
- send the products (if reasonably possible) back in their original condition and undamaged in the original box;
- make sure the current sticker is unreadable and attach the return sticker to the box;
Exchanges
Not completely satisfied with, for example, the color or size of the received product? Please contact our customer service at info@gofatbike.rengelmedia.nl, we are happy to advise you!
Received the wrong or damaged item?
We process your order with great care, but mistakes can happen. If you received an item you did not order or if there is an issue with the item, please contact our customer service at info@gofatbike.rengelmedia.nl before returning the item. We will of course resolve it properly for you.
You have the right to cancel your order within 14 days of receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then receive a full refund of the order amount including shipping costs. Only the return shipping costs from your home to the webshop are at your own expense. These costs are approximately €6.95 per package; please check the exact rates on your carrier’s website.
If you exercise your right of withdrawal, the product must be returned to the seller with all delivered accessories and – if reasonably possible – in the original condition and packaging. If the product or packaging is more damaged than necessary to sell the product, we may charge you for the depreciation of the product. Please handle the product with care and ensure it is well packaged when returning.
To exercise this right, you can contact us at UWEMAIL@uwwinkel.nl. We will then refund the owed order amount within 14 days after notification of your return, provided the product has been received in good condition.
Return preparation, original packaging and collection
These preparation and cooperation duties apply to every return, including withdrawal, incorrect delivery, transport damage, defects, warranty or conformity claims, and termination of the purchase agreement.
If the e-bike was delivered in a transport box, the complete original box, inserts and all original protective materials must be retained and reused for the return. The e-bike must be repacked in full, 100%, as closely as possible to the way it was received.
Before a collection is scheduled, the customer must provide, on request, clear photos of all sides of the e-bike, the mileage or display, all supplied parts, any damage and the fully closed and protected packaging. Collection is scheduled only after the photos show that the product is complete and safe for transport. A carrier may refuse unpackaged or insufficiently protected goods.
If the original box is missing, the customer must contact us before returning the product. For an ordinary withdrawal, the customer pays for suitable replacement packaging, additional handling and a further collection attempt. For a justified incorrect delivery, transport damage or lack of conformity, we pay the necessary transport and packaging costs; the customer must still make the e-bike accessible and follow reasonable, safe instructions. Documented extra costs caused by a missed appointment, refused access or inadequate preparation may be charged where legally permitted.
Return costs for withdrawal
- Netherlands, e-bike in original transport box: €49.00
- Netherlands, assembled e-bike: €69.00
- Netherlands, return label for accessory or part: €6.95
- Belgium, e-bike in original transport box: €79.00
- Belgium, assembled e-bike: €149.00
- Belgium, return label for accessory or part: €7.95
- Germany, France, United Kingdom, Italy, Austria, Poland and Spain, e-bike in original transport box: €150.00
- Accessories and parts outside the Netherlands and Belgium: the actual return-label rate, confirmed by us in advance
- Additional handling for incorrect preparation: €25.00 plus only pre-agreed or documented additional costs
