Shipping policy

These terms apply to all orders placed on or after October 9, 2025. Orders placed before this date are handled by sending an email to claims@gofatbike.nl.

We make every effort to deliver your order as quickly as possible. We aim to ship orders placed on business days before 3:00 p.m. the same day. However, we cannot always meet this deadline. Sometimes products are out of stock, which may result in a longer delivery time. The product page indicates the estimated delivery time. If, for any reason, we are unable to meet this delivery time, we will of course inform you as soon as possible.

The listed prices exclude shipping costs. The shipping costs are:

Free shipping on orders over €45.00.
Free when collecting the order at the location.

Unfortunately, we cannot guarantee the delivery time.

Preparing returns, original packaging and collection

This obligation to prepare and cooperate applies to every return, including a return due to the cooling-off period, an incorrect or damaged delivery, a defect, a warranty or conformity claim, and cancellation of the purchase.

If the bicycle or e-bike was delivered in an original transport box, the customer must retain the complete original box, inserts and all original protective materials. For the return, the product must be placed completely, at 100%, in the same original box with all original protective materials, as far as possible in the same manner as upon receipt.

Before scheduling a collection, the customer must, upon request, send clear photos of all sides of the product, the mileage or display, the supplied parts, any damage, and the fully closed and protected packaging. A collection will only be scheduled if the photos show that the product has been prepared completely and is fit for transport. A carrier may refuse a product that is unpackaged, insufficiently protected or packaged unsafely.

If the original box is missing or is no longer usable, the customer must contact us before returning the product. In the case of an ordinary withdrawal, suitable replacement transport packaging, additional handling and a new collection attempt are at the customer's expense. Return transport that has not been agreed with us in advance will not be reimbursed, unless mandatory law provides otherwise.

In the case of a valid incorrect delivery, transport damage, defect, warranty or conformity claim, the necessary transport and packaging costs are at our expense. This does not release the customer from the obligation to use the original packaging if it is available and usable, send the requested photos, make the product safely accessible and available, and follow reasonable and safe preparation instructions. If the original packaging is missing, a safe alternative return method will be agreed after assessment.

If the customer misses an agreed appointment without providing timely notice, refuses access, fails to make the product available, does not hand over parts, or fails to follow reasonable and safe preparation instructions, the demonstrable additional costs resulting from this may be charged to the customer, insofar as legally permitted.

Return costs during the cooling-off period

  • Netherlands, unused e-bike in original transport box: €49.00
  • Netherlands, assembled e-bike: €69.00
  • Netherlands, accessory or part with return label: €6.95
  • Belgium, unused e-bike in original transport box: €79.00
  • Belgium, assembled e-bike: €149.00
  • Belgium, accessory or part with return label: €7.95
  • Germany, France, United Kingdom, Italy, Austria, Poland and Spain, unused e-bike in original transport box: €150.00
  • Other active countries outside the Netherlands and Belgium, unused e-bike in original transport box: €150.00
  • Accessories and parts outside the Netherlands and Belgium: the actual return-label rate, confirmed by us in advance
  • Additional handling due to incorrect preparation: €25.00, plus only pre-agreed or demonstrable additional costs

Register a return: https://gofatbike.nl/pages/service-portaal