Legal notice

These warranty terms apply to all orders placed on or after 9 October 2025. Orders placed before this date will be handled by sending an email to claims@gofatbike.nl.

Article 1: General

 These warranty terms apply to all agreements concluded between gofatbike.nl and the customer. In these terms, 'the customer' means any natural person or legal entity that has entered into an agreement with gofatbike.nl.


Article 2: Warranty Period

 gofatbike.nl offers a 1-year warranty on the battery and all moving parts of the bike. gofatbike.nl offers a 3-year warranty on the frame of the fatbikes. The warranty period begins on the date the customer receives the product. Replacement products are covered by the remaining warranty period of the original product.


Article 3: Exclusions

 The warranty does not apply if the defects are wholly or partly the result of improper, careless, or incorrect use, external causes such as fire or water damage, or if the customer has modified the product. The warranty does not cover normal wear and tear or damage resulting from intensive use. The warranty does not cover:

  • Cosmetic damage, such as scratches and damage caused by falls.

  • Normal wear and tear.

  • Bikes that have been modified to exceed 25 km/h (the legal maximum).

  • Bikes to which parts have been added that were not supplied by gofatbike.nl.

  • Bikes equipped with throttles that provide assistance above 6 kilometres per hour.

  • Parts whose service life has expired.

  • Defects in the pedal sensor resulting from improper, careless, or incorrect use, external causes such as fire or water damage, sand or other dirt, or insufficient maintenance, including weekly cleaning of the pedal sensor.



Article 4: Warranty Claims

 To submit a warranty claim, the customer must contact gofatbike.nl customer service within the warranty period. The customer must describe the complaint clearly and, where possible, provide photographic material. If the defect is covered by the warranty, gofatbike.nl will arrange for the product to be repaired or replaced.


Article 5: Shipping

 The cost of returning the product in the event of a warranty claim will be reimbursed by gofatbike.nl, provided that the claim is valid. The product must be properly packaged for return shipment. For return shipment, the product must be fully and suitably packaged for transport in the original shipping box and with all original protective materials, if that packaging is available and usable. Before collection, the customer must, upon request, send clear photos of the product, the mileage or display, the included parts, and the complete packaging. No collection will be scheduled without safe preparation. If the original packaging is missing, the customer must contact us before returning the product, after which a safe alternative return method will be agreed following assessment. The customer must make the product safely accessible and follow reasonable and safe preparation instructions. Demonstrable additional costs resulting from a missed appointment, denied access, or inadequate preparation may be charged insofar as legally permitted.


Article 6: Depreciation

 If the returned product shows damage that is not covered by the warranty, or if the product has been used for an extended period, a deduction for depreciation may be charged. This will be assessed by gofatbike.nl on a case-by-case basis. The depreciation will be calculated based on the condition of the returned product and will never exceed the product's original purchase price. The customer will be informed in advance of any depreciation before the product is taken back or the warranty process is completed.